We offer a cost effective solution for Hosted Call Center Agents & Supervisors. fully integrated Hosted Call Center solution allows Agents and Supervisors access to basic and enhanced call center functionality with the ease of being located anywhere in the world.
Our Hosted Call Center solution provides flexible announcement trees, time of day routing, and multiple routing patterns to extend calls to agents, as well as many agent and supervisor handset features to make answering calls easier. The solution allows agents within the same ACD Queue to be located anywhere a broadband connection exists if using an IP phone or anywhere their mobile phone takes them as a remote agent.
Optional web-based clients for agents and supervisors provide a feature-rich, easy to use interface which allows for more efficient call handling, particularly in high-volume call center environments. Agents can quickly identify and answer incoming calls, manage active calls, manage their personal availability, and view their performance history. Supervisors can monitor real-time agent and queue activity, manage active and queued calls and run real-time and historical reports on agent and queue performance.
Detailed pricing and portal with transparent pricing also available on www.dialerphilippines.com/predictivedialervoip
Ping us for more details:
Kartikey Sharma, Avyukta Intellicall
+91-954-99-999-16 ; +1-404-698-4770
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